Shipping Policy

  • All orders will be process within 24 hours after we received payment.
  • Delivery for Ready Stock items takes 1-3 business days
  • Pre Order / Backorder purchases will be shipped from overseas and takes 20 – 30 days for delivery from the date of Pre Order Closes.
  • Please contact us for more info on delivery of specific pre order items.
  • Please read event details and description regarding item location status before placing any order
  • We ship orders from Monday to Friday excluding Malaysia Public Holiday
  • We deliver all orders via various carrier and majority delivery will be made via POSLAJU
  • Tracking number will be sent to your email on the day it shipped out from our fulfillment centre.
  • If you do not receive your package within specified time, please contact us at sales@averand.com and we will help you to track your parcel.

International Shipping

  • We currently does not ship internationally.

Return, Refund and Exchange Policy

  • We do accept return for defective units.
  • Returned items must be in unworn condition with original tag attached
  • Returns will be accepted if delivered back within 14 days from the arrival of the package
  • All return charges will be paid by the customers; unless the return item is wrong item received by the customer or the customer receive defective unit.
  • Full refund will be made to your account within 3 business days
  • Please take note that PRE ORDER/BACK ORDER items are non refundable, non-exchangeable and non-returnable