FAQS

Favourite answers and questions

ARE THESE PRODUCTS ARE AUTHENTIC?

All products are guaranteed authentic, resourced from brand official site, retailers, outlets and more

HOW TO PLACE ORDER?
  • Browse our catalog
  • Send the picture of your desired items to our Customer Service via Whatsapp Link or email
  • Our Customer Service will check availability and assist payment process to confirm your order
  • Once deposit paid, your order will be processed.
  • Once your order arrives our KL HQ office, we will contact you for balance payment before we proceed delivery
WHAT ARE ACCEPTED PAYMENT METHOD
  • We accept Debit Card and Credit Card Payment. Please contact our Customer Service if you wish to pay via Debit or Credit Card
  • Direct Bank Transfer via local bank: CIMB / Maybank / RHB Bank / more.
  • When you contact us to place order, we will assist with payment method
HOW LONG DOES DELIVERY TAKE?
  • Delivery for Ready Stocks item takes 2-3 business days
  • Pre Order / Backorder purchases will be shipped from overseas and takes 20- 30 days for delivery from the date of Pre Order Closes
  • Please read item description on item location before placing any order
DO YOU ACCEPT RETURN OR EXCHANGE?
  • Return will be accepted if you received wrong or defective items. Return must be made within 10 days of purchase. 
  • Used beauty and perfume products are non -returnable
  • To be eligible for refund, your items must be returned in the same condition that you received it and must be in original packaging
WARRANTY INFORMATION

Warranty varies from product to product. Please contact our Customer Service to confirm warranty on particular product

WHAT IS PRE ORDER?

Pre Order is an order placed for an item which has notyet available in hand. Once customer placed order deposit, we will purchase the item from retailer and process for delivery,
which will take within 20 to 30 days.

WHY PRE ORDER AND NOT READY STOCK?

Pre Order gives an opportunity for customers to have more choices across various brands.

WILL YOU HAVE READY STOCK ITEMS

Yes, for certain item categories.
Please read event details regarding items status whether pre order or ready stock

WHAT IS HALF DEPOSIT PLAN?

Half Deposit Plan is payment plan that customer deposit 50%
of total price, and balance can be paid once your order arrives our HQ (within 30 days). We will contact you once your order is readyand balance can be paid.

WHY ORDER MUST BE THROUGH WHATSAPP NOT USUAL CHECKOUT PROCESS?

Since items on sale move fast and availability changes from time to time across brands, our sales team will have to confirm its availability before we accept any order.

WHAT HAPPEN IF ITEMS ORDERED ARE NOT AVAILABLE?

If your desired items are not available or out of stock before we are able to purchase them, you will have the choice either to change order or we can full refund

STILL HAVE QUESTION? Whatsapp us for immediate help